Proof of Insurance: All patients must provide us with routine demographic and insurance information before treatment. We must obtain a copy of a photo ID and your insurance card. If you fail to provide us with the correct insurance information in a timely manner, you may be responsible for payment of the claim.

Coverage Changes: If your insurance coverage changes, please notify us as soon as possible by calling our billing office in Lewes at 302-644-6860, ext 133.

Medicare Patients: We will bill Medicare as well as your secondary and tertiary insurance if you have them. Please contact us if you have questions regarding our Medicare payment policies.

Returned Check Fee: There is a $35 fee for all returned checks. You will receive a notification letter from us for any returned check. If this fee along with the original check amount is not paid within 30 days of that letter, you may be dismissed from our practice, and depending on the amount of the returned check, further action may be taken.

Patient Balances: Patient statements are sent on a monthly basis. Payment in full is expected within 30 days of your first statement unless other arrangements have been made with our billing staff. Failure to do so may result in collection agency action and dismissal from our practice.

Unpaid Balances: If you have an unpaid balance when you arrive for a routine appointment, you will be expected to pay the balance in full prior to being seen by your provider. If you are unable to pay at that time, your appointment will be rescheduled unless the appointment is considered urgent by our nursing staff. Your appointments will continue to be rescheduled until your balance is paid in full.

Information about Insurance: It should be understood that your insurance policy is an agreement between you and your insurance company to pay certain amounts for medical care. Your provider’s charges are part of an agreement which allows you to be treated by your provider. You are ultimately responsible for full payment of your account, regardless of the status of your insurance claim. You are also responsible for questioning your insurance company about delays in payment or the amounts they pay.

Thank you for choosing Mid-Atlantic Family Practice as your Primary Care Providers. We are committed to providing you with high quality health care. Thank you for understanding our Payment Policy and we want you to know that our prices are representative of the usual and customary charges for our area.